Return and Refund Policy

Thank you for shopping with Chevals Equestrian Store, your trusted provider for high-quality cinches and breastcollars for horses. We hope you are delighted with your purchase, but if for any reason you are not completely satisfied, we are here to help.

Return Policy

Eligibility for Returns

Products must be returned within 30 days of purchase.
Items must be unused, in the original packaging, and in the same condition as received.
Proof of purchase is required to validate the return.
Non-Returnable Items

Customized or personalized products.
Items purchased on sale or with a discount are final sales.
Process for Returning Items

Contact our support team at mailto:info@chevalsinternational.com or mailto:chevalsinternational1996@gmail.com, or call us at +91 8840808792 to initiate a return.
Once your return is approved, we will provide instructions on how to send back your item.
Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Policy

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, refunds will be processed to your original method of payment, within 5-7 business days.
Partial Refunds

Partially accepted returns may qualify for a partial refund, considered on a case-by-case basis.
Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at the emails listed above.

Contact Us

For further assistance regarding your return or refund, you can reach us at:

Call us: +91 8840808792
Email: mailto:info@chevalsinternational.com  mailto:chevalsinternational1996@gmail.com
Address: 4/5, Pili Coloney, Kanpur, Kanpur Nagar, Uttar Pradesh, 208014
Thank you for choosing Chevals Equestrian Store. We are committed to ensuring your satisfaction with our products and services.